Help

Customer Assistance

Lumo Pets offers dedicated customer support to ensure clear communication and a reliable shopping experience. Whether you need help before or after placing an order, our support team is available to assist you.

Ways to Contact Lumo Pets

You can reach our customer service team through the following channels:

Email: info@lumopetco.com

Telephone: (+34) 675 608 821

We aim to respond to all customer messages as promptly as possible, typically within 24 hours.

Support Availability

Customer support is available throughout the week during the following hours:

Monday to Sunday: 08:00 – 18:00

Support Services Offered

Our team can assist you with a variety of requests, including:

Checking the status of your order or shipment

Providing details about products and stock availability

Processing returns or exchanges

Assisting with technical issues related to the website

Live Assistance

Phone support and live chat are accessible during support hours. Availability of live chat may vary; please refer to the website to confirm access.

Self-Service Information

For commonly asked questions, additional information can be found in our Frequently Asked Questions (FAQ) section.