Shipping policy

Shipping & Delivery Information

This policy explains how orders placed with Lumo Pets are processed, shipped, and delivered, as well as the responsibilities associated with international shipments.

Order Processing

Orders are generally prepared and processed within 1–2 business days after payment confirmation. Once processing is completed, the order is released for shipment.

Estimated Delivery Time

Delivery typically takes 5–8 business days, excluding weekends and public holidays.
If tracking details have not been received within 6 business days, please contact us at info@lumopetco.com so we can assist.

Shipping Fees

We offer free shipping on all orders, regardless of destination within our shipping regions.

Order Tracking

After your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s tracking page.

Failed Deliveries

If a delivery cannot be completed due to customer-related issues—such as an incorrect address or unavailability—the parcel may be returned. Any costs related to return shipping or re-delivery will be charged to the customer.

Address Modifications

Once an order has been shipped, it is no longer possible to modify the delivery address.

Taxes

Lumo Pets does not apply additional taxes beyond the listed product price. Any applicable import-related taxes are handled separately by customs authorities.

Delivery Issues

If your order exceeds the estimated delivery timeframe, please contact our support team so we can investigate and provide assistance.

Company & Contact Details

Lumo Pets

Registered Address:
Calle Navia 27
Bailén-Miraflores
29010 Málaga
Spain

Email: info@lumopetco.com
Phone: (+34) 675 608 821

We respond to all customer inquiries within 24 hours.

Customer Support Availability

Monday – Sunday: 08:00 – 18:00